Orders / Shipping
You do not need a PayPal account to make a purchase. We use PayPal as one of our payment gateways as its safe to use for payment, just select this option and enter your card details for purchase.
You can use your credit or debit card to purchase your products by using the Stripe payment option as we use Stripe to process card payments. You do not need a Stripe account for this.
Postage and handling must be covered by the customer and will be charged automatically to the customer upon checkout unless the items offer free postage and handling. Exchange for a different flavour returns on items and re postage must be covered by the customer. Please note, shipping to different states and or overseas outside of Australia may incur extra fees or charges, please check to see postage and handling costs before making a purchase.
All our shippments come with a tracking once your order is processed and dispatched will provide you with a tracking number via email. If you have issues with your tracking number feel free to contact us.
If payment is sucessful all orders are processed and dispatched within 1 business day of purchase date.
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We would be glad to partner with you. If you are interest Click Here.
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We would be glad to partner with you by sending you a limited amount of Organic Innovation Products for a professional review on social media or video review on youtube.
If you are interested Click Here.
Refunds / Returns
Unfortunately, due to health and food regulations, we cannot return opened items unless they are expired. If the item has not been opened, we can make an exchange for another flavour.
We do not provide refunds, however, we may offer a gift voucher depending on the circumstances of the person in the request of a refund.
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This is our VIP Subscription that we offer to customers who are looking to save money by signing up for our monthly VIP Plans that offer more than just saving on our protein but extras like bonus recipes, free shakers and much more