Frequently Asked Questions

FAQs

Orders / Shipping

You do not need a PayPal account to make a purchase. We use PayPal as one of our payment gateways as it's safe to use for payment, just select this option and enter your card details for purchase.

You can use your credit or debit card to purchase your products by using the Stripe payment option as we use Stripe to process card payments. You do not need a Stripe account for this.

Postage and handling is covered by the customer (unless a subscriber) and will be charged automatically to the customer upon checkout unless the items offer free postage and handling. Exchange for a different flavour returns on items and re-postage must be covered by the customer. Please note, shipping to different states and or overseas outside of Australia may incur extra fees or charges, please check to see postage and handling costs before making a purchase. All subscribers get free shipping!

All our shippments come with a tracking once your order is processed and dispatched will provide you with a tracking number via email. If you have issues with your tracking number feel free to contact us.

If payment is sucessful all orders are processed and dispatched within 1 business day of purchase date.

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Products

A serve of Pure Protein is 30g.
At a 30g serve there are 33 serves in a 1kg tub of Pure Protein.
At a 30g serve there are 66 serves in a 2kg tub of Pure Protein.

We sell 3 different flavours.

Natural Chocolate
Salted Caramel
Vanilla

General Questions

If you are retailer store looking for quality protein product to add to your inventory of supplements look no further than Organic Innovation as we pride ourselves in great 100% Natural Whey Protein Isolate that tastes absolute amazing.

We would be glad to partner with you. If you are interest Click Here.

Are you an avid youtuber, instagram or snapchat influencer? Is your blog the next best thing?!

We would be glad to partner with you by sending you a limited amount of Organic Innovation Products for a professional review on social media or video review on youtube.

If you are interested Click Here.

Refunds / Returns

Unfortunately, due to health and food regulations, we cannot return opened items unless they are expired. If the item has not been opened, we can make an exchange for another flavour.

If you’re not happy with your product in the first 48 hours of receiving it simply get in touch for returns or refunds.

Rewards

Redeem points for discounts with
you next purchase.

Make a purchase

Earn 1 point every $1 spent

Make a purchase

Earn 1 point every $1 spent

Make a purchase

Earn 1 point every $1 spent

Earn points when you complete
online activities.

10 points equals

$1 discount

50 points equals

$5 discount

100 points equals

$10 discount

FAQs

PayPal

Stripe

AfterPay

Shipping

Tracking Number

Orders

International Orders

Pure Protein Serving Size

Pure Protein Flavours

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Returns Policy

Refunds Policy

Our Rewards Program

Redeem points for discounts with you next purchase.

Earn points when you complete online activities.

DETAILS

Coruscate PTY LTD

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Redeem points for discounts with
you next purchase.

Earn points when you complete
online activities.